Are our prices all-inclusive or are there any extra charges?
All prices quoted are fully inclusive of VAT. Delivery charges are calculated at the basket checkout page and vary depending on your delivery address.
Can I mix the Tyres around?
Mixing tyres is not recommended however if you do please make sure that you stick to the same size on each axel. The rear tyres must be the same size to the fron tyres. Please also make sure that the direction of the tyres is correctly fitted.
Can I track delivery of my order?
We can give you a tracking number if you request, this tracking number would allow you to track your items every step of the way through the couriers website that we use.
How do I find out what my tyre size is?
It’s not as hard as some people make it out. On the sidewall of your tyre is clear a print of numbers e.g. 205/55/ R16 91V make a note of these numbers and either enter them into our search box on the homepage or call one our friendly call centre staff on 0845 094 09 09, and they will help you with the whole ordering process.
How do I order
The process is easy and straight forward, you would fist need to obtain your size (visit the tyre size and sidewall markings explained section for more info) e.g. 225/45R17 94W. You can then place you order online by following our four easy steps or call our call centre staff available six days a week. Once you order has been processed you will receive a confirmation email with your invoice and details of your order. If you have opted for a fully fitted option then we will arrange for the tyres to be sent to your requested fitting centre, this will be done prior to your fitting date. Within your email you will have full details of the fitting centre including a link map showing you exactly where it is. If you have selected the mail order option, your email will confirm that we have dispatched your order delivery is with in two to three working days however 98% of our orders are delivered the next working day (subject to terms).
Is shopping online secure?
Our website is fully secured every page you visit is secured and the data you submitt is encrypted ( SSL secured by Geo Trust ).
What are the delivery charges?
Delivery is calculated at the checkout / basket page. Please select your correct region for deliery prices. We have the following charges. England and wales is ?5.00 per tyre, ;Scottish mainland not highlands is also ?5.00 per tyre and Scottish highlands is ?10.00. All offshore islands are charged at ?15.00 per tyre.
What happens if the tyres that I order are out of stock?
Our website is updated on a daily basis most stock on the website is checked and is accurate on our website however in some circumstances where the stock level is low the tyres that you order might be all sold. If this is the case we will contact you instantly to notify you of this and offer you and alternative tyre or a full refund.
What if I order the wrong tyres or want to make a return?
Returns are accepted providing the items are not used and in the original condtion as supplied including the tyre lables and stickers, packing and you return within 30 days of the date of your purchase.
Returns are at your own cost, we can arange the booking for you but the return charges will have to be paid by you. For a complete cost of return please contact us.
What is the tyre law?
To make sure your not driving on illegal tyres which can result in a fine and penalty points. We recommend you check your tyres regularly, you can check tread depth even with a twenty pe ce coin or better still buy a tyre depth gauge they only cost a few pounds. The legal limit is 1.6mm so when your tread depth is below this limit you are breaking the law and risking your own safety we recommend you should change your tyres at 2mm depth more information visit the link below. http://www.ctyres.co.uk/tyre_info/tyre_law.html
What pressure should I have in my tyres?
Recommended tyre pressures vary from vehicle to vehicle, best thing to do is check this within the car manual, most cars display the correct tyre pressure levels on the inside of your petrol cap or the inside of one of your door pillars. It is recommended tyre pressure be checked on a weekly basis.
When will my order be delivered?
Most orders are delivered within three working days. Delivery times are approximate and are not guaranteed. In some cases delivery times can take longer. Please contact us regarding your order to find out when to expect your tyres.
Where can I have my tyres delivered to?
Orders can be delivered directly to your home address, We can deliver to the same address to which the invoice is sent or we can deliver to an alternative address at our discretion.
You can specify a different address at the point of checkout, If your payment is verified and 3-D secure your order would be delivered to your chosen address. However if the transaction is not verified we may contact you to inform you that we can only deliver to the card holders address.
Where can I have my tyres fitted?
The tyres listed online are without any fitting. We do not offer a fitting service. You can find garages locally to you who do offer a fitting serivces.
We can also deliver your tyres directly to the fitting garage but please get permsisson fist from the garage.
Which tyres are most suited for my car?
There are many tyres that are suitable for your car, you do not necessarily need to choose the same tyres that the manufacturer fits. Best thing to do is have a look at our tyre review section and choose whether you want a premium brand, mid range or cheap budget tyres. What ever offers you best value for money would be more than okay.
Why are your prices so cheap compared to other leading retailers?
We are constantly price checking our tyres to make sure we are always competitive on tyres Mail order delivered. Our main aim as a business is to establish a long-standing relation with all our customers and supplying you with cheap prices and a brilliant service is our core principle. Our quick stock turn around, buying power and low overheads allows us to pass the savings on to you the customers.
Why should I buy from Ctyres.co.uk?
Ctyres remain very competitive on all our prices, therefore you are sure to be getting a good deal. Our quick turn around and efficient service means that you can have tyres delivered to your within 48 hours.