General & prices.

Are our prices all-inclusive or are there any extra charges?
Why are your prices so cheap compared to other leading retailers?
Why should I buy from Ctyres.co.uk?

Ordering tyres with us

How do I order?

Fully Fitted

Where can I have my tyres fitted?
Do I have to call the centre to book in and arrange it myself?
What happens when I get to the fitting centre?
Do I have to pay anything at the fitting centre or sign any paper work?
Can I have fitting on the same day?

Mail order

When will my order be delivered?
What are the delivery charges?
Can i track delivery of my order
Where can I have my order delivered to?
What happens if the tyres that I order are out of stock?
What if I order the wrong tyres or want to make a return?

Other Tyre and Order Queries

How do I find out what my tyre size is?
What is the tyre law?
Can I mix the tyres around?
Which tyres are suited to my car?
What pressure should I have in my tyres?
Is shopping online secure?

Are our prices all-inclusive or are there any extra charges?

All prices quoted are fully inclusive of fitting and delivery as long as you buy 2 tyres or more than delivery is free (mainland UK only).

Fully fitted prices include new valves, wheel balancing and old tyre disposal, remember most online tyre retailers and even high street garages have charges in place for fitting the tyres, new valves, a scrap fee charge for your old tyres and VAT added to the final total.

All our prices inclusive of VAT and we hold no hidden extra the price you see is the price you pay.

Why are your prices so cheap compared to other leading retailers?

We are constantly price checking our tyres to make sure we are always competitive. Our main aim as a business is to establish a long-standing relation with all our customers and supplying you with cheap prices and a brilliant service is our core principle. Our quick stock turn around, buying power and low overheads allows us to pass the savings on to you the customers.

Why should I buy from Ctyres.co.uk?

Ctyres remain very competitive on all our prices, therefore you are sure to be getting a good deal. Our quick turn around and efficient service means that you can have tyres delivered to your within 48 hours. Fully fitted orders, we can arrange for one of our fitting partners to fit tyres on your car within a day or two. Our loyalty schemes also allows you to save even more as existing customers are sent promotional codes on a monthly basis to help save on your next order.

How do I order

The process is easy and straight forward, you would fist need to obtain your size (visit the tyre size and sidewall markings explained section for more info) e.g. 225/45R17 94W. You can then place you order online by following our four easy steps or call our call centre staff available six days a week. Once you order has been processed you will receive a confirmation email with your invoice and details of your order. If you have opted for a fully fitted option then we will arrange for the tyres to be sent to your requested fitting centre, this will be done prior to your fitting date. Within your email you will have full details of the fitting centre including a link map showing you exactly where it is. If you have selected the mail order option, your email will confirm that we have dispatched your order delivery is with in two to three working days however 98% of our orders are delivered the next working day (subject to terms).

FULLY FITTED

Where can I have my tyres fitted?

We have a national coverage, all you have to do is pop in your postcode in the find a garage section and a list of centres will show up, select the one most suited for you and then all you have to do is show up at the date and time you selected.

Do I have to call the centre to book in and arrange it myself?

Peace of mind is one of our main objectives, remember Ctyres.co.uk look after the whole process, all you need to do is select your centre and choose a date and time and we’ll handle the rest of the process for you.

What happens when I get to the fitting centre?

You will need to take a print out of the confirmation email we send you, if you don’t have this print out make sure you make a not of you order number (ending in the first 2 letters of your postcode 184111344ML).

Do I have to pay anything at the fitting centre or sign any paper work?

No, when you order tyres through Ctyres.co.uk or place an order over the phone your price includes fitting, new valves, disposal fee and wheel balancing. You do not  pay anything at the centre unless you are carrying out additional work on your vehicle for example wheel alignment, brakes or other mechanical work.

Can I have fitting done on the same day?

Unfortunately not, because your tyres have to be sent from our main depot they would normally arrive the next day but because of different delivery times and to avoid disappointment we would only book you in on the second day after you order for e.g. order on Monday and fitting would be for Wednesday.

MAIL ORDER

When will my order be delivered?

All orders are sent on a next-working day service, so long as your order is made before 11:30am and the tyres are in stock we aim to deliver them the next working day, our delivery time is between 8:30am and 5:30pm.

What are the delivery charges?

Delivery to all main land UK addresses is free, some Scottish mainland and Scottish highlands carry a surcharge all of shore isles also carry an extra charge that is calculated at the checkout.

Can i track delivery of my order?

We can give you a tracking number if you request, this tracking number would allow you to track your items every step of the way through the couriers website that we use.

Where can I have my tyres delivered to?

Orders can be delivered directly to your home address, We can deliver to the same address to which the invoice is sent or we can deliver to an alternative address at our discretion.

You can specify a different address at the point of checkout, If your payment is verified and 3-D secure your order would be delivered to your chosen address. However if the transaction is not verified we may contact you to inform you that we can only deliver to the card holders address.

What happens if the tyres that I order are out of stock?

Our website is updated on a daily basis most stock on the website is checked and is accurate on our website however in some circumstances where the stock level is low the tyres that you order might be all sold. If this is the case we will contact you instantly to notify you of this and offer you and alternative tyre or a full refund.

What if I order the wrong tyres or want to make a return?

If you would like to make a return we can arrange this providing the items are not used and within 7 days of your purchase. We will send a courier to you to collect the tyres and refund you in full minus any carriage charges incurred. This will include the original carriage charge it has cost us to deliver to you and then for the collection and delivery back to us. For a complete cost of return please contact us.

Other Tyre and Order Queries

How do I find out what my tyre size is?

It’s not as hard as some people make it out. On the sidewall of your tyre is clear a print of numbers e.g. 205/55/ R16 91V make a note of these numbers and either enter them into our search box on the homepage or call one our friendly call centre staff on 0845 094 09 09, and they will help you with the whole ordering process.

What is the tyre law?

To make sure your not driving on illegal tyres which can result in a fine and penalty points. We recommend you check your tyres regularly, you can check tread depth even with a twenty pe ce coin or better still buy a tyre depth gauge they only cost a few pounds. The legal limit is 1.6mm so when your tread depth is below this limit you are breaking the law and risking your own safety we recommend you should change your tyres at 2mm depth more information visit the link below. http://www.ctyres.co.uk/tyre_info/tyre_law.html

Can I mix the Tyres around?

Mixing tyres is not recommended however if you do please make sure that you stick to the same size on each axel. The rear tyres must be the same size to the fron tyres. Please also make sure that the direction of the tyres is correctly fitted.

Which tyres are most suited for my car?

There are many tyres that are suitable for your car, you do not necessarily need to choose the same tyres that the manufacturer fits. Best thing to do is have a look at our tyre review section and choose whether you want a premium brand, mid range or cheap budget tyres. What ever offers you best value for money would be more than okay.

What pressure should I have in my tyres?

Recommended tyre pressures vary from vehicle to vehicle, best thing to do is check this within the car manual, most cars display the correct tyre pressure levels on the inside of your petrol cap or the inside of one of your door pillars. It is recommended tyre pressure be checked on a weekly basis.

Is shopping online secure?

Our website is fully secured, we don’t hold any of your card details on file and they are not stored on a server so be assured that your card details cannot be obtained. If you are not too fond of submitting you card details online you can give us a call or pay by cheque or do a bank transfer.